Refund Policy
Refund Policy
Last Updated: June 2026
At GlowPort, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Return Window
Return requests may be submitted within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, items should be:
- Unused and in their original condition whenever possible
- Returned with original packaging when available
- Accompanied by proof of purchase or order information
Certain items may not be eligible for return due to hygiene, safety, or supplier restrictions.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of the item and packaging when applicable
Refund Processing
Once your request has been reviewed and approved, refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider and financial institution.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was received.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it must follow the standard return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Business Name: GlowPort
Customer Support Email: glowport.connect@gmail.com
Business Location: Silver Spring, Maryland, United States
We strive to respond to all inquiries within 24–48 business hours.